Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a casino we cover? We'd like to hear from it. This page explains what we can help with and how to reach us.
What We Can Help With
Online Casinos in California is a research and comparison site focused on real-money online casinos available to players in California, with a particular focus on payout speed and reliability. We're not a casino ourselves, and we don't process deposits, withdrawals or bets — so there are some things we simply can't resolve. Here's a rough guide to what falls inside and outside our lane:
- We can help with: questions about how we rank and review sites, corrections to information on the site, feedback on a review, or general queries about the California online casino landscape
- We can't help with: account issues, deposits, withdrawals, bonus disputes or verification problems at a specific casino — those need to go directly to that operator's own customer support team
- We're not able to give: financial, tax or legal advice. If you have questions about how gambling winnings are taxed or regulated where you live, speak to a licensed professional rather than relying on anything read online
Before You Reach Out
A lot of common questions are already answered elsewhere on the site, which may save you a wait:
- Curious how we put our ratings together, or who's behind the site? Our About Us page covers our process and independence
- Worried about your gambling habits, or looking for tools to set limits? Visit our Responsible Gambling page for support resources
- Want to know the rules around using this site, our content, or our affiliate links? Check the Terms and Conditions
Reporting an Issue With a Listed Casino
If you've had a genuine problem with one of the operators featured on this site — a delayed payout, an unclear bonus term, or something that doesn't match our review — let us know what happened and when. Specifics help: which casino, what the issue was, and roughly when it occurred. We periodically revisit our reviews and rankings, and reader feedback is one of the things that feeds into that process, alongside our own ongoing research into licensing, banking options and payout speed at each site.
A Note on Commercial Relationships
Online Casinos in California may earn a commission if you click through to a casino and sign up, at no extra cost to you. This funds the site but never decides where an operator lands in our rankings — that's based on the criteria we publish, such as game selection, banking options, mobile experience and how quickly a site actually pays out. If you contact us about a ranking, we're happy to explain the reasoning behind it.
Age and Eligibility
This site and the casinos it reviews are intended for adults aged 21 and over. We don't provide information or support to anyone under that age, and we won't respond to inquiries from minors. If you're contacting us on behalf of someone younger, please redirect them to age-appropriate resources instead.
If Gambling Has Stopped Feeling Like Entertainment
If you're reaching out because gambling is causing you stress, financial strain or is hard to control, please don't wait on a reply from us — support is available right now through the National Problem Gambling Helpline at 1-800-GAMBLER, and California residents can also access the state's problem gambling program (CalGETS) or 1-800-GAMBLER for local support. Our Responsible Gambling page has more detail on tools like deposit limits and self-exclusion that individual casinos offer.
Getting a Response
We read every message that comes in, though as a small research team we can't guarantee an instant reply. Please avoid sending account passwords, ID documents or payment details our way — we have no ability to access or act on operator accounts, and that information should only ever go to the casino itself through its own verified channels.