FAQ
Frequently Asked Questions
I’ve just ordered! How long will it take for my shoes to reach me?
Thank you for your order with Miss L Fire! Your order should be with you within 5-10 working days unless you have paid for expedited shipping, in which case please allow 3-5 working days. We will contact you via e-mail should there be a delay to your order, so please provide the best e-mail address to contact you on when placing your order. Please also provide a daytime telephone number, we may need to contact you, so please ensure the information you provide is correct.
Please Note!
Should you not see/respond to an e-mail regarding delivery problems, your goods may be sent back to us. We will have to charge to have the shoes sent to you again.
Which carrier company do you use?
We send all orders with either UPS or USPS. Tracking #'s can be provided upon request.
I have ordered lots of shoes! Will they all arrive together?
UPS and USPS will sometimes send the parcels individually - so they may not arrive at the same time, but they will be under the same AWB/tracking number. Please e-mail [email protected] if you're waiting for part of your order, and we'll provide you with a tracking number to see where the rest of your order is.
I’m not sure which size I should order. Do you have a shoe conversion chart I can use?
All Miss L Fire shoes are sold in European sizes and fit "true to EU size" unless stated.
Please check the chart below to ensure you order the right size.
If you have queries about sizing please e-mail [email protected] and we'll do our best to assist you before you place your order.
IN BETWEEN SIZES? You should go for the bigger size!
| EU | UK | US | AU |
|
36
|
3
|
6
|
6
|
|
37
|
4
|
6.5
|
7
|
|
38
|
5
|
7.5
|
8
|
|
39
|
6
|
8.5
|
9
|
|
40
|
7
|
9.5
|
10
|
|
41
|
8
|
10
|
11
|
|
42
|
9
|
11
|
12
|
I’d like to return my shoes for a refund/exchange. How should I do this?
With your order, you will have received a receipt with the details on how to do this. (If you do not have this, please e-mail [email protected]
Please ensure the shoes are sent via recorded delivery, to: Miss L Fire Returns 2571 Mission St., San Marino CA, 91108 Telephone (626) 345-5002
We do not refund any postage costs.
You can also visit the other sections on our website regarding our returns, refunds and terms and conditions.
I've been charged custom and import fees since my goods arrived. Can I charge these back to you?
We do not have any control over import and custom fees, and we do not profit from them. We cannot, therefore, be charged for these.
The fees vary depending on where you live. If you are ordering from outside of the USA, you may have some form of fees to pay to receive your parcel. Please contact your postal office or check online to find out more about these fees before you place your order with us.
There’s a style I really want to order but I can’t see it on your site! Where can I buy it?
Oh no! This means we don’t have that particular style available to order in our online store.
We try and stock our best sellers, and styles that may be hard to find! Please email [email protected], and we will let you know if the style you are looking for becomes available!
I’d like to see the shoes in person before I buy. Do you have a shop?
Yes! Our USA store is located at 2571 Mission St., San Marino CA, 91108. If San Marino is too far away, please email us! [email protected] and we will let you know if we have an L-Fire stockist near you!
What is Afterpay?
Afterpay is our shop now, pay later service. Please click here for more information.
I have a store and I’d love to stock your shoes! How can I do this?
Send an e-mail to [email protected] with details of your store and we’ll get back to you as soon as possible with our wholesale information.