Returns / Refunds
Returns & Refunds
As we are soon closing, all styles are now FINAL SALE, meaning no refund or exchange, unless they are faulty we have sent the incorrect shoes to you (we cannot offer exchanges where you have ordered the incorrect style or size).
Thank you in advance for your understanding!
For any queries regarding the above, please email firstname.lastname@example.org.
If we do agree a refund, please allow an additional 5-10 working days for the refund to be credited to your account. The time in which it takes for your account to be credited will depend on which bank or card issuer you're with. Please note we have no control over this. We will credit your refund by the same method you used when you placed your order.
I made an order, but have now discovered the sale, is it possible to retro-discount me?
We are a small business and we believe that issuing discounts as something to encourage and reward in loyalty to you, our Miss L Fire Family, we bestow as much as we can via our email blast or during peak times of the year. We do in fairness and with pleasure!
- Taking this into consideration, sadly we cannot retro-discount any and all purchases made with us. If the circumstance be that you make an order with us on Black Friday, and we then run another promotion or sale with the item further discounted, you will be charged the price at the time of your purchase.
- If you make an order with us for a pair of Miss L Fire shoes and a month later that shoe is part of a promotion, we are unable to retro-discount your original purchase. Our line of production and online stock is VERY limited. In purchasing our shoes you are securing your size, the colour you want and getting the pair you need. While we love a discount, we are also very hesitant about devaluing our brand and we want your experience on the site to be memorable and as stress-free as possible. Thank you for your patience and understanding.
If you have been refunded the wrong amount…
Please e-mail email@example.com, and quote your order number and the amount you believe you should be refunded. Please note the following may affect your refund:
- Delivery charges are only refundable if the goods are faulty and a refund is made.
- If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this.
The delivery cost that was originally paid is non-refundable unless the goods are faulty.
If you are returning items because you have changed your mind, this will be at your own cost, and we cannot refund your postage.
However, if we sent you the wrong item or the shoes appear faulty, please e-mail firstname.lastname@example.org and we will rectify the issue as soon as possible!
If you are sending something back to us because we have made an error we will ask for a copy of your postage receipt – please e-mail/fax/post this to us. For any queries regarding the above, please email email@example.com.